The purchased products are always accompanied by a legal guarantee that covers production and conformity defects (e.g. malfunctions, breakdowns and breakages resulting from normal use, defects in the goods) of the products themselves for 24 months from the date of delivery of the product.
The legal guarantee cannot be asserted by those who purchased the products as part of their business or professional activity, indicating their VAT number.
The legal guarantee entitles the seller to request:
or at the consumer’s choice, the repair or replacement of the goods, without charge, provided that the requested solution is not impossible or excessively expensive compared to the alternative, considering: the extent of any defect, the value of the product without defect and the possibility that the alternative can be implemented avoiding significant inconvenience to the customer;
o in the event that the repair or replacement is impossible, excessively burdensome or is late or involves significant inconvenience for the customer and is not effective in solving the problem, the customer has the right to request a price reduction or termination of the contract. In determining the amount of the reduction or the sum to be returned, the use of the property must be taken into account. In any case, for minor defects for which it was not possible to repair or replace the product, it will not be possible to terminate the contract.
The seller repairs or replaces the product within a maximum of 60 days from delivery of the same to the point of sale, excluding the time needed to procure spare parts that are not immediately available.
In order to enforce the guarantee, the customer must by law:
o keep and show the purchase receipt;
o report the defect within two months of its discovery;