Terms and conditions of sale

Dear customer,
We inform you that the general conditions of sale, set out below, indicate, in compliance with current consumer protection regulations, the conditions and methods by which to proceed with online purchase on the COSMOS SRL website SIMPLIFIED , hereinafter referred to as Seller, of the products of your interest in a safe, easy and convenient way. Therefore we invite you to read and accept them in order to proceed with the purchase.


These general conditions of sale govern the sale of products marketed by the Seller to consumers and users who act for purposes related to the business activity.
These general conditions are effective from the date of acceptance of the same. by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code.
The company reserves the right to modify these general conditions of sale at any time by bringing them back to the site.
Any contractual or extra-contractual liability of the company for direct damages is excluded or indirect to people and / or things caused by the non-acceptance, even partial, of an order.


The purchase of products takes place through access to the site and the relative registration. For each of the products, a description is available on the site containing the main characteristics of the same. All purchase support information is intended as simple general information material.

It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but differ in color, size, accessory products shown in the figure.
Correct receipt of the order is confirmed by Seller through an automatic reply via e-mail, sent to the e-mail address supplied by the customer at the time of registration. This confirmation message will contain an “order number”, to be used in the event of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.

In case of non-acceptance of the order, the seller guarantees timely communication to the customer.


All prices on the site are to be intended as retail prices and, therefore, inclusive of VAT.
Prices may vary without prior notice and the only correct price is to be understood as the one indicated at the time of confirmation
On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing their quantity, subject to communication and acceptance by the customer, failing which the order must be considered canceled.

In cases of purchase of goods with a “credit card” payment method, at the same time as the online transaction is concluded, the reference bank will authorize only the commitment of the amount relating to the purchase made. The amount relating to the goods processed, even partially, will be effectively charged to the customer’s credit card only upon delivery of the ordered material to the courier.

For more information or to receive support, you can contact the seller or the Customer Support team directly at no. telephone 081 19351165 at the times indicated, the cost of the call is 12 cents per minute from the landline and varies depending on the operator from the mobile phone .

The shipment of the goods takes place only after the acceptance of the order and the receipt of the credit.
In case of cancellation of the order, both by the customer and in case of non-acceptance of the same by part of the seller, the cancellation of the same and the release of the committed amount will be carried out (the release times depend exclusively on the banking system). Once the transaction has been canceled, the seller cannot be held responsible for any damages deriving from the release of the amount committed by the banking system.

The seller reserves the right to ask the customer for additional documents proving ownership of the credit card. In the absence of sending the documentation, the seller reserves the right not to accept the order.
The security of transactions is guaranteed by a data encryption system (SSL) and direct, protected and certified connections.


For each order placed, the seller issues a sales document for the material shipped. For the issuance of the invoice, the information provided by the customer at the time of the order is authentic. The customer can request a copy of the invoice or receipt within three months of issue.

Delivery costs are charged to the customer and are indicated when placing the order.
No responsibility can be attributed to the seller in case of delay in the order or delivery of the order. . At the time of delivery, the customer is required to check:
– that the packaging is intact, neither damaged, nor wet, or in any case altered;
– that the number of packages corresponds to what is indicated in the transport.

Any damage to the product or packaging or the mismatch in the information must be immediately reported to the courier by putting WRITTEN CHECK RESERVE on the courier’s proof of delivery. Once the courier’s document has been signed, the customer will not be able to make any objection about the external characteristics of what has been delivered.
In case of non-collection within 5 working days of the material present in storage at the courier’s warehouses due to repeated impossibility of delivery to the address indicated by the customer when placing the order, the order will be canceled.


See details “Right of Withdrawal”

See details “Legal Guarantee”


The sales contract between the customer and the seller is concluded in Italy and governed by Italian law. Unless otherwise established, the Italian law on the matter is applied.
For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order, the territorial jurisdiction is that of the reference court of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller’s headquarters


SUBJECT: information and request for consent pursuant to and for the purposes of articles 13, 23 and 26 of Legislative Decree 30.6.2003 n. 196, concerning the protection of the processing of personal data.

The seller informs you pursuant to and by effect of art. 13 of Legislative Decree 196/2003 which:

  • the aforementioned Legislative Decree provides for a series of obligations for those who carry out “treatments” (ie collection, registration, processing, storage, communication, dissemination, etc.) of personal data referring to others subjects, prescribing the duty to inform interested parties on the rights that the law recognizes them and on the characteristics of data processing;

  • the processing of your personal data that will be requested from you and that will be communicated to us will be carried out on the Seller’s premises in compliance with the principles of necessity and relevance with the use of computerized procedures, for obligations legal and fiscal for the execution of contractual obligations;

  • the data controller is the seller. The data controller is domiciled for the purposes of the law at the headquarters of the same company. On the occasion of these treatments, the owner and the related officers may become aware of the data that will be processed in compliance with the obligations deriving from the privacy regulations and according to principles of correctness;

  • the processing will take place with manual and automated systems designed to store, manage and transmit the data, with logic strictly related to the purposes of the processing, based on the data in our possession and with your commitment to promptly notify us of any corrections, additions and / or updates;

  • excluding communications and dissemination made in execution of legal and contractual obligations, the data provided to the writer will be used only for legal obligations;

  • the nature of the provision is strictly necessary in relation to the purpose of the aforementioned treatments. The provision by you of the aforementioned data is essential for the exact fulfillment of the activities listed above;

  • any refusal will make it impossible to properly fulfill contractual and legal obligations, compromising the continuation of the relationship established between the parties;

  • at any time you can exercise your rights towards the data controller, pursuant to art. 7 of Legislative Decree 196/03, in particular to:
    – know the existence or not of personal data concerning you and their communication in an intelligible form;
    – be informed about the owner, purposes and methods of processing and any responsible person, on the subjects or categories of subjects to whom the personal data may be communicated;
    – obtain the updating, rectification or integration of the data;
    – obtain the cancellation, transformation into anonymous form or block of the same;
    – oppose the processing of data for legitimate reasons, subject to the limits established by law;
    – oppose the sending of advertising material for carrying out market research or commercial communication.

The complete text of art. 7 of Legislative Decree 196/2003 relating to the rights of the data subject is available on the website of the Guarantor www. garanteprivacy.it .

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